How to Empower Your Office Staff and Avoid Compliance Issues

Dr. Linda G. Drake
You likely know the importance of keeping your patients safe while adhering to compliance standards. However, even the most airtight policies and procedures don’t do your business any good if your employees don’t follow them.

In order for your office to stay secure, your staff needs to be in full compliance — the research shows that most breaches are caused by employee negligence. Here are a few ways getting compliant with PCS gives your staff the support they need to keep your practice in compliance at all times:

Ongoing Training and Resources Available to Everyone at All Times

Without the proper training, it’s easy for employees to find themselves in an inappropriate situation or compliance gray area because they don’t know better.

At PCS, we offer one of the most comprehensive compliance systems in the industry, as well as a wide range of training resources to ensure that you can train and retrain your team on the compliance guidelines they should keep in mind at all times.

Efficient New Hire Onboarding

Onboarding a new hire means teaching them what they need to know to be successful as a member of your team. In these early days, however, the building blocks of compliance may not be covered as thoroughly as you need them to.

PCS offers compliance resources and trainings perfect for a variety of roles within the practice as well as a range of experience levels, ensuring that hiring someone new doesn’t mean opening your practice to the risk of a lapse in compliance.

PCS Makes it Simple
PCS Makes it Simple

Strict Policies on Discrimination and Harassment

Discrimination and harassment in the workplace are common causes for claims and legal disputes. It’s important that the policies in place empower employees to speak up when they have concerns.

What we have found over the years in this industry is that in many eye care practices, the concerns management has are often different from where infractions are actually occurring. For example, do you know the difference between a “hostile environment” and “workplace bullying?” With our HR Compliance package, we can help you…

  • Build an airtight employee handbook
  • Stay current as regulations change
  • Learn how to meet legal requirements when the need presents itself

Anonymous Reporting and Access to Around-the-Clock Support

If you’re using any PCS compliance product, anyone in your practices can access our support resources at any time. Make sure your office staff knows that they’re encouraged to reach out whenever they have compliance questions or to report any situation that may put the practice at risk.

Making a Commitment to Keep Your Business Protected

With PCS in your corner, you can live with the peace of mind that comes with existing in a state of constant compliance. If you have questions or want to learn more about keeping your practice compliant with ongoing state requirements and mandates, please contact us.